Privacy and Cookie Policy

Privacy and Cookie Policy

 

At Britserve, protecting your privacy is a priority. This policy explains what information we collect, how we use it, and how we keep it secure.

1. Who We Are

Britserve is a UK-based appliance repair and service company.

2. What Information We Collect

We may collect the following information from you:

• Your name and contact details
• Payment information
• Records of your service plans and repair history

3. How We Use Your Information

We use your data to:

• Manage and administer your service plans
• Arrange repairs and provide customer support
• Send important updates and information
• Comply with legal and regulatory obligations

4. Third-Party Providers

We work with trusted third parties such as Stripe (payment processing) and Namecheap (website hosting and analytics) to deliver our services. We do not sell your personal information.

5. Cookies

Our website uses cookies to enhance your browsing experience and improve site performance. You can manage or disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Ask for corrections or deletion of your data
• Withdraw your consent to marketing communications

To exercise these rights, please contact us at:
📧 Customer.service@britserve.co.uk
📞 0800 055 4969

7. Sharing Your Data

We may share your information with:

• Service providers essential to our operations (e.g., payment processors, hosting services)
• Law enforcement or regulatory authorities when required by law
• Marketing partners, but only with your explicit consent

8. Data Retention

We retain your personal data only as long as necessary to:

• Provide and manage our services to you
• Comply with legal and regulatory requirements
• Resolve disputes or complaints

9. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors.

10. Data Security

We implement strong security measures to protect your information. However, we cannot guarantee 100% security during data transmission over the internet.

11. International Data Transfers

Your data may be stored or processed outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place to protect your data.

12. Updates to This Policy

We may update this privacy policy occasionally. Any changes will be published here with the updated date.

13. Contact Us

If you have any questions or concerns about your data or this policy, please contact us:
📧 Customer.service@britserve.co.uk
📞 0800 055 4969